Wallace was working and got a call inquiring about 136, the Jacuzzi room with a king bed. He told the caller it was available, and they said they'd be right over. He had kind of a weird feeling about the caller, so he locked up his laptop, and waited. It was the Ingallses, who he wasn't familiar with due to never encountering them on his shift before (remember, too, he returned pretty recently). She asked whether she could look at the room before renting it, and Wallace agreed, locking the cashdrawer and walking her there while Mr Ingalls waited in the lobby. 136 is at the far end of our property, wchi is L-shaped, so they were gone a few minutes. When they returned, Mr Ingalls gave Wallace his license, and Wallace began the check-in process. Suddenly, and for no apparent reason, they changed their minds and decided not to get the room. Wallace assured them that it was no problem, handed the ID back, and they left.
Wallace noticed then that there was something different, and looked around, trying to figure it out. The outgoing mail was gone. "No way," he thought. So he checked the footage from when he was taking Michelle Ingalls to 136. Mr Ingalls stood quietly at the desk, then wandered to the flyers rack. Then he came and stood next to the outgoing mail, surreptitiously looked around, and then sloooowly slid his hand over to the rack. He snatched up the mail and quickly hid it in a pocket while nonchalantly looking in another direction.
There are a few elements that make this so great. One being that the outgoing mail holder is placed next to our video monitor. The monitor showing the office. And yes, it is angled so that guests can see it. So there was no reason for Mr Ingalls to think he wasn't being watched. Also, instead of just leaving after stealing our mail, Ingalls gave Wallace his ID. His real ID. And then, all they got were some pictures of Adrienne's baby that she was sending to a friend and a few bills we were sending people. Nice job, Ingalls!
And yes, we did report it to the police, and there is a case opened.