Sunday, September 14

no, i'm not sure, but I'll be sure to find that out

Caller: Is this the location on Stark?
Schatzi: Yes, it is.
Caller: What's your rate for two people tonight?
Schatzi: $74.24 after tax for two people.
Caller: I thought it was only $59?
Schatzi: No, I'm sorry, it's $74.24, and has been for a couple of months.
Caller: Are you sure this is the one on Stark?

Friday, September 12

perhaps I'm being unreasonable

Caller: Are you the Lol-iday Inn near Wal-Mart?
Schatzi: The closest Wal-Mart is about two miles south of here.
Caller: So are you in the near vicinity?
Schatzi: If you consider two miles the near vicinity, then sure.
Caller: Well, I don't know, I'm from Cottage Grove.
 
I'm not sure whether miles are different in Cottage Grove or I'm just too easily annoyed by lines of questioning like this one.

talking to Barry

Actual communication with Barry Hunter has taken place! When I pulled into work one day recently, I parked right in front of Barry's room since it is one of our two coveted shaded spots, and he came to the door and waved, hooting "Hello!" at me. I went back outside a few minutes later to get a Diet Coke from the Coke machine (being in desperate need of caffeinated fuel), and as I was bent over retrieving my soda, he came up behind me. "Are you staying here?" he said, speaking more coherently than I'd ever heard before.

"Barry, I work here," I scolded him. "You know me."

"What room are you in?" he asked.

"Barry, I work here. I know you!"

He then followed me into the office. "You new?"

"No, Barry, I've been here two years."

"Schatzi?"
"Yes, that's me!" And I shook his hand. In retrospect, that may have been a mistake, because ever since then, he comes in to talk to me multiple times a night. Later that same evening, Barry came into the office.

"You must be rich!" (Everything Barry says sounds like an exclamation, when you can decipher what he's said from his usual Muppet/Mr Bean mumbles.)
"No, Barry, definitely not."
"You pay a dollar fifty for that soda! You must be rich! Two liters fifty cents!"

"I can't get a two liter here at work, Barry."

"Tuesday, at Providence, slice of pizza for two dollars! I get pizza at Providence for two dollars!"

"Do you?"

"Fred Meyer chicken for six dollars! Buy a chicken Fred Meyer!"

"That sounds great, Barry."

He staggered around the lobby for a minute or two, then came back up and leaned on the desk, and proceeded to mumble confidingly. I'm not quite sure what he was saying, and most of it was incoherent, but once in a while he would throw his arms out and utter something like "In our fast-paced technological world," and then continue with the gibberish. After a few minutes of that, he left, then came back in and stood at the desk.

"Have pizza with me Tuesday?"

Oh. My. God. Did Barry just ask me out on a date? "What did you say, Barry?"

"Pizza Tuesday at Providence? Pizza with me Tuesday?"

Yes, yes he did. "I'm afraid not, Barry."

After that he left, but for the rest of the evening, he'd come in, stand around, then leave. I think I have an admirer.

who stole the cookie from the cookie jar?

 

Last Sunday I had to kick out five rooms. I work the morning shift on the weekends (9am to 5pm), and often have to clean up messes from the pervious night. In this case, several rooms either knew each other previously, or struck up and acquaintance, and the guests were wandering from room to room. We discourage this when we see it because if we need to kick one of these people out (which we invariably do, as the people who know each other tend to be dealers, pimps, and hookers), they just return to the property and hang out in their friends' room.

The gentleman in 224 had been here about a week this time, and the pimp and ho in 221 were also involved, and they had been here off and on for over a month. When people are here for a length of time, they tend to settle in and feel like this is their property. And it's not.

So 224 and 221, along with the occupants of three other rooms, were wandering the upper story around 4am, drinking, smoking, and being very loud about it. Some lady who had checked in to 223 very late with her two kids popped her head out of her door and asked them—very reasonably, I might add—to please keep the noise down. Rather than be considerate motel guests, they started shouting and cussing at the lady, telling her she needed to "check the fuck out." Of course, she then called the front desk, who came out and chased them all into their rooms with the warning that if they didn't stay there this time, they wouldn't be staying on our property at all.

Since it was a Saturday night, he got a call from 223 less than twenty minutes later. Now they were standing outside of her door, shouting and threatening her. So he came back out, chased them all back to their rooms and told them they weren't allowed to rent here anymore, that when morning came, they were out. When I came on at 9am, he told me about all of this, and we made a list of which rooms had to leave. He had already DNR'd them in the computer (added them to our Do Not Rent list).

Now, out of those five rooms, only one checked out Sunday morning without a fuss. The other four all came to the desk saying they'd like to pay for another night, and acted shocked when I advised them that they had to leave due to the goings on the previous night: "I don't know what you're talking about," they said, flabbergasted that such fine, upstanding citizens such as themselves could be impugned in this manner. "I wasn't involved in none of that. That wasn't me!" As though we clerks don't communicate with one another, and like we can't check the security cameras to see what happened. Right.

And then when I'd tell them that the night clerk had specifically mentioned them, and we knew they were involved, they'd play their next card: "I've been here for a week!" So? "After all that money I spent here?" Yeah, spending money doesn't give you the right to harass other guests. Amazing, isn't it?

They're like children, I swear. Denying eating the cookie when they've got chocolate smeared all over their face.

Saturday, September 6

desperate times call for something

Schatzi: Thank you for calling the Lol-iday Inn, how can I help you?
Caller: I need to speak to a manager.
Schatzi: I'm afraid he's not available right now, but is there something I could help you with?
Caller: I had some questions about rooms. Do they all come with a fridge and microwave?
 
Did that really require a manager?

the harder they sleep

Earlier this morning, maybe 10am, a young lady who had checked in to 208 with her "uncle" the previous evening came in to inform me that they would be staying another night, and would like to move to a downstairs room. When people check in fairly late, and their desired sort of room is not available (first floor, smoking, non-smoking, two beds, etc), we often try to accommodate them if they stay over by moving them to another room. So I told her that would be fine, and that I would give her a call as soon as a downstairs room was ready. She said she was going to return to their original room to take a little nap while she waited.

Fast forward an hour. The housekeeper for that section has readied 110 for them, so I try calling upstairs. No response. I try back fifteen minutes later, in case someone had stepped into the bathroom or outside. No answer. So I turn the message light on. An hour later, I haven't heard from her still, so I try calling again. No dice. I go outside to talk to one of the housekeepers about another room, and I see her car is still in our parking lot, so when Lupe calls down to see about whether 208 is still moving, I ask her to knock on their door. Nothing. I deal with a few calls and check ins down at the desk, while also trying to call up to 208, and even after letting it ring for five minutes straight (I timed it), there's no answer. As soon as I can get away from the desk, I go upstairs and find Lupe outside 208, knocking. "Housekeeping!" she says. There's no answer.

She tries again. "Housekeeping!" We listen, and hear a baby start crying inside, but nothing else. We look at each other, and she shrugs and hands me the skeleton key.

Now, if there is one thing I hate, it's opening the door to a room when there's no answer but there is supposed to be someone inside, and that reluctance dates back to the time I found the dead woman. I'll get around to telling that story someday. I really do not like doing it. Plus, with some of the people we have here, you never know what you're going to find in a room, empty or otherwise.

I knock. "Front desk!" I take a deep breath and knock again, then unlock the door and push it slightly open. I see a person sleeping on each bed in the room. "Excuse me," I say loudly. Neither one moves. "Hello, miss? Excuse me!" I continue knocking on the open door, and practically shouting "excuse me" at them. Finally, one stirs. They were just sleeping real hard. She comes down to the office to get the key for 110 a few minutes later and apologizes.

 

Goddamnitall, why do people have to get me all freaked out like that? And how hard can a person sleep? I wasn't shouting, like the time 112 got locked out while some chick was nodding out inside, but it was close.

Thursday, September 4

like pulling teeth

Schatzi: Did you want to guarantee that reservation with a credit card?
Customer on the phone: I have a MasterCard.
Schatzi: Okay, I'm ready for the number.
Customer: It's a Washington Mutual MasterCard. But there's no money in my account. Can I pay cash?
Schatzi: You may pay cash when you check in, sir, but to guarantee the reservation I need a credit card number. We won't charge anything until you check in, and you may pay cash then if you wish.
Customer: Okay, let me get my credit card. It's in my truck. Can you hold on?
Schatzi: Sure.
Customer: [4 minutes later, no joke] I have my MasterCard.
Schatzi: I'm ready for the number, sir.
Customer: It's a Gold MasterCard. From Washington Mutual.
Schatzi: Okay, I'm ready for the number.
Customer: There's four four-digit numbers on it.
Schatzi: Can you read those to me, sir?
Customer: All of them?
Schatzi: Yes, sir.
Customer: [he reads them and stops]
Schatzi: May I have the expiration date, sir?
Customer: 2010.
Schatzi: And the month, please?
Customer: July.
Schatzi: Thank you, sir.